policies

POLICIES

In fairness to all clients and staff, there are no exceptions to our policies.
Late cancellations and no-shows significantly impact the salon and inconvenience both staff and other clients.
Please do not schedule an appointment unless you agree to all booking terms and conditions.

A minimum of 24 hours’ notice is required for all cancellations or reschedules or a 50% fee will be applied.
Same-day cancellations and reschedules are charged at 50%.
Courtesy reminder emails are sent 3 days in advance and SMS/text reminders 2 days in advance.
Responsibility remains with the client: Clients are required to remember and attend their appointment. The salon is not responsible for confirming appointments directly with clients.
To avoid cancellation fees due to illness, clients should cancel appointments as soon as symptoms appear or a 50% fee will be applied. Appointments can be cancelled directly online or via the salon WhatsApp.

Any required add-ons must be selected and booked in advance such as removals, repairs, design, etc.
As appointments are scheduled back-to-back, unbooked additional services cannot be accommodated on the day of the appointment.

Clients arriving late risk having their appointment cancelled or modified to avoid further disruption.
If cancelled, the 50% booking fee will be forfeited, or a cancellation fee will apply.
If modified, the appointment will still end at the originally scheduled time.

Due to limited space and to ensure the privacy and comfort of other clients, the salon enforces a 'Clients Only' entry policy.
Please do not bring children (including babies) or additional company (friends or family) to your appointment.

For the privacy and comfort of both clients and staff, personal filming, recording, and photography are not permitted inside the salon.
Note: Salon security cameras are in place for safety and protection only. These are not the same as personal filming and fall under private property rights.

To protect clients and staff, the salon cannot provide services to anyone with fungus, rashes, open sores, active infections, or any potentially contagious skin conditions.
We cannot provide services to clients experiencing cold, flu, or COVID-19-like symptoms.
Services may only resume once the client is fully cleared, symptom-free, and/or medically cleared.

For the best results and client safety, LUSH does not perform fills, touch-ups, or repairs on lashes or nails applied elsewhere. Products, techniques, and shades can vary between salons, which may cause uneven results or premature wear.
Clients with existing work from another salon will need a removal and fresh full service with LUSH to ensure quality, consistency, and long-lasting results.