Booking Policies

• In fairness to all clients and staff, there are no exceptions to our policies.
• Late cancellations and no-shows significantly impact the salon and inconvenience both staff and other clients.
• Please do not schedule an appointment unless you agree to all booking terms and conditions.

Notice Requirement

• A minimum of 24 hours’ notice is required for all cancellations or reschedules.
• Courtesy reminder emails are sent 3 days in advance and SMS/text reminders 2 days in advance.
• Responsibility remains with the client: Clients are required to remember and attend their appointment. The salon is not responsible for confirming appointments directly with clients.

Late Arrivals

• Clients arriving late risk having their appointment cancelled or modified to avoid further disruption.
• If cancelled, the 50% booking fee will be forfeited, or a cancellation fee will apply.
• To rebook, a new deposit must be paid.
• If modified, the appointment will still end at the originally scheduled time.

Clients are solely responsible for cancelling their own appointments on time and directly. 

Clients Only Policy

• Due to limited space and to ensure comfort, the salon enforces a “Clients Only” entry policy.
• Please do not bring children (including babies) or additional company (friends or family) to your appointment.

No Filming or Photos

• For the privacy and comfort of both clients and staff, filming, recording, and photography are not permitted inside the salon.
• Note: Salon security cameras are in place for safety and protection only. These are not the same as personal filming and fall under private property rights.

Health & Safety

• To protect clients and staff, the salon cannot provide services to anyone with fungus, rashes, open sores, active infections, or any potentially contagious skin conditions.
• Services may only resume once the condition has fully cleared or medical clearance is provided.

Cold, Flu, COVID-19 or Similar Illnesses

• Regardless of vaccination status, clients must refrain from attending the salon until they have met at least one of the following:
• 7 days symptom-free,
• A negative test result, or
• Returned to work under medical clearance.
• To avoid cancellation fees, clients should cancel appointments as soon as symptoms appear. Appointments can be cancelled directly online or via the salon WhatsApp.
• Same-day cancellations are charged at 50%.

Non-LUSH Lashes & Nails

• For the best results and client safety, LUSH does not perform fills, touch-ups, or repairs on lashes or nails applied elsewhere. Products, techniques, and shades can vary between salons, which may cause uneven results or premature wear.
• Clients with existing work from another salon will need a removal and fresh full service with LUSH to ensure quality, consistency, and long-lasting results.